Elenia is planning to centralize its customer services operations to Tampere. At the moment, Elenia’s customer services are located both in Tampere and Helsinki.
Elenia Palvelut Oy provides customer services to Elenia group and Vattenfall. The customer services provided to Vattenfall are based on a transitional services agreement which was made for a fixed period of time in connection with the sale of Vattenfall’s Finnish electricity distribution and district heating operations to Elenia in January 2012. The transitional services agreement with Vattenfall expires in January 2016.