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Elenia Lämpö Oy has around 5,000 customer contracts, some 2,000 of which are household customers. The company has approximately 85,000 end users living in the area of 16 distribution networks. 

Elenia Lämpö Oy’s largest customer segment consists of residential properties, which represent 41% of the total sales of heat energy. Corporate customers represent roughly 29% and municipal and state properties approximately 26% of the total sales of heat energy. In addition to district heating operations, Elenia Lämpö Oy engages in the local distribution of natural gas in six urban areas where industrial customers constitute the largest segment.