Elenia Oy is an electricity distribution company serving 430,000 customers, including homes, businesses and organisations, in more than a hundred municipalities in the Häme, Pirkanmaa, Central Finland, Southern Ostrobothnia and Northern Ostrobothnia regions.
The company is responsible for the functionality and modernisation of its electricity networks, measuring its customers’ electricity consumption and submitting energy data to electricity retailers. Elenia builds electricity networks and connections in cooperation with its business partners. Elenia utilises new technology to build the smart grid of the future.
Elenia's ambition is to be a fore-runner in energy business service development. Customers expect to get service in interactive and e-channels therefore Elenia concentrates in developing e-services and ensuring the quality of its phone service.
With the service promises Elenia wishes to strengthen the perception of good service.
Electricity system operators are required to operate in a manner that is non-discriminatory to customers and other electricity market participants.