Elenia distribution company is an electricity distribution company
serving 430,000 customers,including homes, businesses and organisations,
in more than one hundred municipalities the Häme, Pirkanmaa, Central Finland,
Southern Ostrobothnia and Northern Ostrobothnia regions. The company is
responsible for the functionality and modernisation of its electricity networks,
measuring its customers’ electricity consumptionand submitting energy data
to electricity retailers.The company builds electricity networks and connections
in cooperation with its business partners. Elenia utilises new technology to build
the smart grid of the future.
Elenia's ambition is to be a fore-runner in energy business service development.
Customers expect to get service in interactive and e-channels therefore Elenia concentrates
in developing e-services and ensuring the quality of telephone service.
With the service promises Elenia wishes to strengthen the perception of good service.
Electricity system operators are required to operate in a manner that is non-discriminatory to customers and other electricity market participants.